What is standard production time?

Normal production time is 5-7 days with most items. Large orders or custom design products, time will be quoted per order.

Is it possible to include my logo on my award or advertising item?

Yes usually with no problem if you provide PC based artwork. The determination will be upon receipt of your artwork.

What shipping method are you using?

We ship U.S. Mail or UPS Ground.
In the event you need Next Day or Priority shipping, it will be arranged. Always feel free to contact us with any changes.

What if my order is damaged in shipping?

If your order is damaged in shipping, it is very important that you retain all packing and wrapping material for U.S. Mail or UPS inspection. Please check carefully the exterior of your package and report any damage. Contact us, so we can assist any possible way.

Will Di's Impressions distribute my e-mail or personal information?

Di's Impressions will never sell, trade, disclose, or make available personal identified information about you or any third party.

Can I return items for a refund?

No item may be returned without prior approval from our management. Because of the personalized nature of all our products, only items received in correct are eligible for refund consideration. Personalized products are not able to be restocked or able to reuse after they have been engraved, screened, or etched. Please contact us to see if some thing can be done to correct the situation.

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